Terms of service

General:

Soft Spine does not allow the use, repurpose, reproduction, or reselling of their photos, design, products, writings or art works in general without a written permission from the company themselves. 

 

Subscriptions:

Your subscription to the Monthly Mental Crisis Club renews automatically each month unless cancelled.

Once your payment for the current month's Blog File (Mail) has been successfully processed, your subscription for that month's envelope is confirmed and is non-refundable.

You may cancel your mail club subscription after the first month. 

 

Prepaid Subscriptions (like the gift option):

Prepaid subscriptions are offered at a discounted price in exchange for a fixed-term commitment of a certain amount of months (example: 3 months fixed term for the gift subscription of the Monthly Mental Crisis Club).

By purchasing a prepaid subscription, you agree to receive the full number of letters included within your chosen subscription term. Prepaid subscriptions are non-refundable and cannot be cancelled before the end of the selected term.

No full or partial refunds will be issued for unused time remaining within a prepaid subscription.

 

General Shipping Information:

We ship everything from Germany. 

 

Still got questions?

If you have any questions about shipping or delivery, feel free to contact us via email or the contact form.