Got questions? Fair enough. Here you'll find everything you need to know about Soft Spine and the Monthly Mental Crisis Club: from shipping and subscriptions to what's inside each envelope. If your question isn't listed, feel free to get in touch (I promise I'm nice).
Frequently asked questions
What/Who is Soft Spine?
I am Soft Spine!
My Name is Bree, i am 28 and i love crashing out, complaining, joking and coping about life in general.
If you want to get to know me more, or want to take a look behind the scenes, you can check out my socials @soft.spinestudio
What is a mail club?
What's a Mail Club?
This question got it's own dedicated page so please check there for further information.
What's inside each envelope?
Every issue is different, but you can always expect:
• A printed editorial letter
• Exclusive stickers
• Occasional extras that fit the month's theme like art prints or collectible paper good
First-time subscription members also receive Blog File 000, the Club's welcome letter, alongside the current monthly issue.
what is the "more happy mail" thing?
aha! good catch!
This is our email newsletter. By signing up you will receive some happy mail for your inbox too 💫
Can i gift the subscription to somebody else?
Yes you absolutely can!
Check it out right here:
How much does shipping cost?
Regarding the Monthly Mental Crisis Club | Mail Club:
Shipping is already included in the item price, so no additional shipping price will be added during the checkout process.
If you notice problems regarding the shipping calculations during the checkout process, please don't hesitate to reach out.
What if i don't want a subscription?
If you'd like to try the Club before subscribing, the current monthly issue is also available as a one-time purchase.
Subscribers receive the best value, including the exclusive Welcome File (POST 000) with their first delivery and a lower price per Blog File.
Can i cancel my subscription?
Of course.
You can manage or cancel your subscription at any time through your customer account.
However, if you only want to skip the current month, there is also the option to simply pause your subscription and continue it whenever you feel ready again!
However please take a look here first:
My order arrived damaged
Oh no! Please contact me directly and we'll see what we can do to make you happy!
> Please understand that i can not respond to support requests on social media. <
You can use the contact form or send me an email: softspinehq@gmail.com
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